Return & Replacement Policy

At Faah, we are committed to providing quality products and excellent customer service. Please read our Return & Replacement Policy carefully before placing your order.

Replacement Policy

We offer Replacement Only. Refunds are not available under any circumstances.

To be eligible for a replacement:

• You must contact us within 48 hours of receiving your order.
• The product must be defective, damaged during delivery, or you received the wrong item.
• Clear photos or an unboxing video showing the issue must be provided.
• The product must be unused and returned with its original packaging, accessories, and invoice.

Replacement Charges

• A Rs. 200 replacement delivery charge will apply to every approved replacement request.
• The replacement will be processed after our support team verifies the issue.

Items Not Eligible for Replacement

Replacement requests will not be accepted if:

• The product has been used, damaged, or modified by the customer.
• The original packaging or accessories are missing.
• The request is made after 48 hours of delivery.
• The issue is caused by improper use, accidental damage, water damage, or normal wear and tear.

No Refund Policy

Faah does not offer refunds. We only provide replacements for eligible products according to the policy above.

Contact Us

If you need a replacement, please contact our customer support team through our Contact Us page within 48 hours of receiving your order. Our team will guide you through the replacement process.

Thank you for shopping with Faah. We appreciate your trust and are committed to providing a reliable online shopping experience across Pakistan.